Refund policy
Return & Refund Policy
Last updated: May 24, 2026
Welcome to our website. Please read our Return & Refund Policy carefully before placing an order.
1. No Return Policy
We do not accept returns of any products once the order has been delivered. All sales made on our website are final.
Please make sure to review the product details carefully before placing your order.
2. Refund Eligibility
Refunds will only be provided in the following situations:
The product/package is received in a broken condition.
The product is received in an abnormal, damaged, or unusable state during delivery.
The wrong product is delivered due to our error.
Since some of our products may contain glass or fragile materials, customers are requested to inspect the package immediately upon delivery.
3. Reporting Time Limit
Any issue regarding damaged, broken, abnormal, or incorrect products must be reported within 2 hours of delivery.
Claims made after 2 hours from the delivery time may not be accepted.
4. How to Report an Issue
Customers can report issues through any of the following communication methods:
Phone Call
The customer must provide:
Order number
Clear photos/videos of the package and product
Description of the issue
5. Verification Process
Once we receive your complaint, our team will review the provided details and verify the issue. We may request additional photos or information if required.
6. Refund Process
If the claim is approved:
Refunds will be processed to the original payment method or through another agreed method.
Refund processing time may take 5–10 business days depending on the payment provider or bank.
7. Non-Refundable Situations
Refunds will not be issued in the following cases:
Damage reported after 2 hours of delivery
Minor packaging dents that do not affect the product
Customer mishandling after delivery
Change of mind after purchase
Incorrect shipping information provided by the customer
8. Contact Us
For any support regarding your order, customers can contact us through:
Email: kamakshiartjewelleryrshk@gmail.com
WhatsApp:+91 8218372884
Phone: +91 8218372884
By placing an order on our website, you agree to this Return & Refund Policy.